Troubleshooting

OBS shows nothing

1. The app must be open.
2. The match panel must say OBS output on, in green. When the app opens the output starts off, on purpose.
3. The OBS source must be a Browser source with the address http://127.0.0.1:8765/obs and a size of 1920 × 1080.
4. In OBS, right-click the source and choose Refresh.

OBS and ScoreStudio Pro must run on the same Mac. Setup steps are in the OBS setup guide.

The phone won't connect

• The phone and the Mac must be on the same Wi-Fi, not on mobile data.
• If you reopened the app, the access code has changed: scan the QR code again.
• Some venue or school Wi-Fi networks don't let devices see each other. If there are two networks (2.4 GHz and 5 GHz), connect both devices to the same one, or try with your phone's hotspot.

The keyboard keys do nothing

Shortcuts that work with the app in the background need the Accessibility permission. In Connections and OBS → Keyboard click Grant permission…, turn on ScoreStudio Pro in System Settings → Privacy & Security → Accessibility, and open the app again.

The Stream Deck does nothing

1. ScoreStudio Pro must be open and be version 3.4 or later.
2. Close any other copy of ScoreStudio Pro that is open, for example an old version. Two copies fight over the same connection and the keys talk to the wrong one.
3. In Stream Deck, choose the ScoreStudio Pro 3.4+ profile and delete the earlier ones: their keys don't do the same (for example, the Game key doesn't confirm the end of a game).
4. To check that the app responds, open http://127.0.0.1:8765/state in Safari. If you see text with the scoreboard data, the app is fine and the problem is in the profile.

See the Stream Deck setup guide.

The scoreboard doesn't show on the projector or TV

1. In System Settings → Displays, check that your Mac detects the projector or TV.
2. In the match panel click Show on screen, then drag the scoreboard window to that screen and make it full screen.

More in the venue TV guide.

I closed the app in the middle of a team match

Open it and click Continue where I left off (⌘ R). The team match comes back as it was.

The app says it couldn't verify who made it

That happens with old versions downloaded from somewhere else. Download the app from the download page of this website: it is signed and verified by Apple, and it opens with a double click.

License problems

• Activate it: in the app click View license, paste the key that starts with SSP- and click Activate license.
• The app asks for a license again after a month or a year: your subscription has renewed, so a new key was emailed to you when you were charged. Paste it into the app. If you can't find the email, check your spam folder or write to us.
• New Mac: on the old one, remove the license in the same panel. Then paste the same key into the new one.
• Lost it: write to us from the email address you bought it with and we'll send it again.